Catering Services Policies & Procedures

HOW DO YOU PLACE YOUR ORDER?
For your convenience, there are 3 options for placing an order.

• Call the Campus Dining office at 968-6902
• Email the catering director at cherihicks33@webster.edu
• Come to the Campus Dining office in Marletto's Marketplace

If you know what you would like, great! If you are not quite sure we will work with you to help develop a menu to suit your needs. When you place your order you will receive a contract via fax that states all the information, pricing and general catering guidelines. Just look over the information, make any changes that need to be made, sign it, and fax back to Campus Dining. You will receive a confirmation email 48 hours prior to your event.

 

GUARANTEES
We request a final guarantee at least three (3) business days prior to your event. If a final guarantee is not provided we will consider the last number indicated on the order to be correct. The guarantee is not subject to reduction after the deadline. We will prepare to serve 5% over the guaranteed number of guests. You will be billed according the final number or the actual number of guests, whichever is higher.

 

BILLING
On-Campus Clients - Please sign the event sheet that will be faxed to you and return it to the catering office within 48 hours of your event. The signed contract shows your approval of the contract. If we do not receive a signed contract we will use the approximate number as a guarantee.

Off-Campus Clients - A 75% deposit is required for all events when the function sheet is signed. The remainder of the proposed bill will be due at the end of the event. Every off-campus client will incur a 7% charge. Tax will also be included unless a tax-exempt letter is provided with the initial payment.

 

PHYSICAL SETUP
It is your responsibility to make arrangements through the University Center for room availability, tables, chairs, audio-visual equipment and any additional needs you may have. Campus Dining is not responsible for providing or setting up any tables or chairs of any kind.

 

OTHER CHARGES
Unless otherwise specified, all Campus Catering setups are complete with nice disposable ware and linen and skirting for any food or beverage tables which we provide. We can provide china, additional linen and other items at a cost. Please ask about the availability of these items. Our basic linen consists of white tablecloths with gold and royal blue napkins. If you would like other colored linens we can provide them at an additional cost. If items have to be rented prices will be determined by the vendor and are subject to a 10% service fee, as well as replacement costs for any items lost or damaged.

 

DELIVERY CHARGES
Any event held off Webster University's campus will be charged a 10% delivery fee.

 

CANCELLATIONS
All cancellations must be made at least five working days prior to your event date. If you cancel your event after the five working day deadline, you will be charged for the cost of all items and labor incurred prior to the cancellation. Cancellations made the day of the event will incur 100% of the charges.

 

CATERING EQUIPMENT LOSS
As the host of your event, you are responsbile for the equipment we have provided for the service of the event. Any missing equipment or equipment damaged by guests will be charged to your account, at replacement cost. In the occurrence of a very large event, specialty equipment may need to be rented. We can provide this for you at an additional charge.

 

FOOD REMOVAL POLICY
Due to health regulations, it is the policy of Sodexho that excess food items from events cannot be removed from the event site. Items purchased for pick up should properly stored prior to the event, and removed and disposed of by the host of the event.

 

SECURITY
Campus Catering is not liable for any equipment, supplies or personal belongings left at a catering event. If the event is located in a locked office or classroom, it is the client's responsibility to ensure Campus Catering has access to the room at least 30 minutes prior to the start of the event.